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Important: MerchantE handles chargebacks by providing your business access to the CB911 Dispute Manager Tool. Be sure to login and review your merchant account information regularly. We recommend ensuring email filters allow correspondence from noreply@merchant-disputes.com so that you can immediately manage any inquiries or disputes received within timeframes.

If you have additional questions or need assistance our help desk is available 24 hours a day 7 days a week. Please call 888-288-2692.