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November 2018 General Maintenance Update Reminder
Merchant e-Solutions (MeS) would like to remind our partners about scheduled maintenance updates on November 3, 2018, from 3:00 p.m. PDT until 8:30 p.m. PDT. As communicated in a previous Client Messenger, MeS will update our IP address configuration and perform general maintenance updates to enhance our systems, applications, and processes. We will optimize system performance, storage, and organization to increase productivity for users.
Synopsis: This Client Messenger communicates our scheduled maintenance date and time frame. We will update our IP address configuration and perform general maintenance on November 3, 2018, from 3:00 p.m. PDT until 8:30 p.m. PDT.
Important: MeS advises that batch settlement should not be submitted during this maintenance window due to the possibility of intermittent system and application unavailability.
Client Action: If you have any questions or require additional information, please contact your Account Manager. If your merchants have any questions, they can call Customer Care anytime at (888) 288-2692 or email us at mes_certification@merchante-solutions.com


If you have additional questions or need assistance our help desk is available 24 hours a day 7 days a week. Please call 888-288-2692.

Security Advisory: This advisory notification is to make you aware that there have been reports of phishing e-mails (emails asking for the recipient to provide personal information) circulating that appear to come from Merchant e-Solutions. These e-mails attempt to direct you to a website that is wrongly posing as Merchant e-Solutions and looking to steal your user name and password as well as other personal information. Use caution when receiving any e-mails with links asking you to log in and which could result in the disclosure of your user name and password to others. Be sure to check URLs (website addresses) carefully as users with malicious intent often use websites with names that seem familiar but are slightly different. Also check the SSL certificate of the site to ensure you are on the correct site. When logging into Merchant e-Solutions, the best approach is to go to www.merchante-solutions.com and click on the Login button. If you receive emails with suspicious links, please delete the emails.


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