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Important: In August 2020, MerchantE enhanced the way your business handles chargebacks by providing your business access to the new CB911 Dispute Management Tool. Be sure to login and review your merchant account information as soon as possible. We recommend ensuring email filters allow correspondence from noreply@merchant-disputes.com so that you can immediately manage any inquiries or disputes received within timeframes.

If you have additional questions or need assistance our help desk is available 24 hours a day 7 days a week. Please call 888-288-2692.