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New PCI Rules for Level 4* Merchants Regarding POS Integrators and Resellers

Protecting cardholder data is imperative to the practice of accepting credit and debit cards. As large merchants implement secure data encryption technologies, hackers have set their targets on small businesses. One area that has been identified as a risk for compromise relates to remote access support services used by software integrators and resellers.

In a continued effort to mitigate merchant breaches, the major card networks established new data security program requirements. Beginning January 31, 2017, all Level 4 merchants must use only Payment Card Industry (PCI)-certified Qualified Integrators and Reseller (QIR) professionals for point-of-sale (POS) application and terminal installation and integration.

The PCI Security Standards Council manages the PCI QIR program and maintains the list of certified QIR companies. Companies that offer the following services must adhere to the QIR program standards:

  • Configuring and/or installing POS software, payment applications or terminals for merchants
  • Supporting or servicing POS software, payment applications or terminals for merchants – including accessing these systems remotely for software updates or offsite support

You can find a current list of QIR-certified professionals by clicking here.

No further action is required at this time by merchants that meet the following criteria:

  • Merchants using stand-alone payment terminals
  • Merchants that obtain their POS payment software or terminals directly from Merchant e-Solutions and do not use a third-party provider for POS application or terminal installation, integration or maintenance
  • Merchants with integrated POS payment solutions that use a PCI-certified solutions provider
    • You can find a list of certified solutions providers by clicking here and verifying that the Compliance Status states PCI-DSS or PA-DSS

If you use a third-party provider for POS installation, software integration or remote support services, and you do not see their name on either of the lists, we suggest you contact them to make sure that they are aware of these requirements and are prepared to be certified by the end of the year.

Please contact our Customer Care team at 1-888-288-2692 or via email: help@merchante-solutions.com if you have any questions regarding this communication.

* PCI Level 4 Merchants are those processing less than 20,000 eCommerce transactions annually, or processing less than 1 Million transactions annually, regardless of acceptance method



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If you have additional questions or need assistance our help desk is available 24 hours a day 7 days a week. Please call 888-288-2692.

Merchant e-Solutions requires browsers that support 128-bit encryption. Most current browsers support this security feature. If your browser does not, Simply download the latest version of Microsoft Internet Explorer.

Security Advisory: This advisory notification is to make you aware that there have been reports of phishing e-mails (emails asking for the recipient to provide personal information) circulating that appear to come from Merchant e-Solutions. These e-mails attempt to direct you to a website that is wrongly posing as Merchant e-Solutions and looking to steal your user name and password as well as other personal information. Use caution when receiving any e-mails with links asking you to log in and which could result in the disclosure of your user name and password to others. Be sure to check URLs (website addresses) carefully as users with malicious intent often use websites with names that seem familiar but are slightly different. Also check the SSL certificate of the site to ensure you are on the correct site. When logging into Merchant e-Solutions, the best approach is to go to www.merchante-solutions.com and click on the Login button. If you receive emails with suspicious links, please delete the emails.



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