Reminder: New Visa Claims Resolution process (chargebacks) takes effect April 13. For details, refer to the “New Details about Visa Chargeback Process” email sent week of March 19, 2018. Or feel free to contact Customer Care 888.288.2692 or the Chargebacks Team Chargebacks@merchante-solutions.com.
The enhanced login experience has consolidated the fields for "Username" and "Password" onto one page.
You may continue to use the same username and password to enter the portal. There will be no impact to the "Forgot Password?" process or security questions that you have already setup.
If you have forgotten your username or need assistance with logging in, please contact our Customer Care team at 1-888-288-2692 or via email at firstname.lastname@example.org.
Please note that MeS will be archiving reporting data older than 2010. Reporting data from 2009 and prior will no longer be available online, but is available upon request if necessary. If you have any questions, please contact our Help Desk at 888-288-2692