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Authorize.Net Duplicate Transaction Settlement Error

Authorize.Net experienced an issue during a system update on October 17th that caused a subset of previously settled transactions from September to be sent for settlement again between October 17th and 18th. 

Authorize.Net is currently working to address any duplicate transactions in order to resolve the duplicate funding to merchants, and potential duplicate transactions to their customers. They have reached out to impacted merchants directly and will continue to provide updates.

Authorize.Net has advised merchants to NOT take any action on these transactions while they work to address them.

To locate any impacted transactions, please follow these steps:

If you have any questions regarding this issue, please contact Authorize.Net support at 877-447-3938.

Click here for more information on the new login process.

If you have additional questions or need assistance our help desk is available 24 hours a day 7 days a week. Please call 888-288-2692.

Merchant e-Solutions requires browsers that support 128-bit encryption. Most current browsers support this security feature. If your browser does not, Simply download the latest version of Microsoft Internet Explorer.

Security Advisory: This advisory notification is to make you aware that there have been reports of phishing e-mails (emails asking for the recipient to provide personal information) circulating that appear to come from Merchant e-Solutions. These e-mails attempt to direct you to a website that is wrongly posing as Merchant e-Solutions and looking to steal your user name and password as well as other personal information. Use caution when receiving any e-mails with links asking you to log in and which could result in the disclosure of your user name and password to others. Be sure to check URLs (website addresses) carefully as users with malicious intent often use websites with names that seem familiar but are slightly different. Also check the SSL certificate of the site to ensure you are on the correct site. When logging into Merchant e-Solutions, the best approach is to go to www.merchante-solutions.com and click on the Login button. If you receive emails with suspicious links, please delete the emails.



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