October Maintenance Updates
Merchant e-Solutions has scheduled maintenance updates during the month of October 2017. We are taking the necessary measures to maximize availability throughout the process by performing the maintenance updates at the least impactful time. See below for details on each maintenance window and timeframe.
MasterCard will be performing required maintenance on their MIP servers, housed in our datacenters, on Thursday, October 19, 2017 at 4:00 AM EDT. During the time of the maintenance, merchants will not be able to accept MasterCard payments.
Merchant e-Solutions has scheduled a maintenance window on Sunday, October 22, 2017 beginning at 5:00 AM EDT to perform a routine update to our Virtual Terminal servers.
Merchants that have questions or need assistance can contact us at firstname.lastname@example.org, or call our Customer Care team anytime at (888) 288-2692.
Please note that MeS will be archiving reporting data older than 2010. Reporting data from 2009 and prior will no longer be available online, but is available upon request if necessary. If you have any questions, please contact our Help Desk at 888-288-2692