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Reminder: New Visa Claims Resolution process (chargebacks) takes effect April 13. For details, refer to the “New Details about Visa Chargeback Process” email sent week of March 19, 2018. Or feel free to contact Customer Care 888.288.2692 or the Chargebacks Team Chargebacks@merchante-solutions.com.

Welcome to the Merchant e-Solutions enhanced login experience for Business Platform

The enhanced login experience has consolidated the fields for "Username" and "Password" onto one page.

You may continue to use the same username and password to enter the portal. There will be no impact to the "Forgot Password?" process or security questions that you have already setup.

If you have forgotten your username or need assistance with logging in, please contact our Customer Care team at 1-888-288-2692 or via email at help@merchante-solutions.com.

Please note that MeS will be archiving reporting data older than 2010. Reporting data from 2009 and prior will no longer be available online, but is available upon request if necessary. If you have any questions, please contact our Help Desk at 888-288-2692

If you have additional questions or need assistance our help desk is available 24 hours a day 7 days a week. Please call 888-288-2692.

Security Advisory: This advisory notification is to make you aware that there have been reports of phishing e-mails (emails asking for the recipient to provide personal information) circulating that appear to come from Merchant e-Solutions. These e-mails attempt to direct you to a website that is wrongly posing as Merchant e-Solutions and looking to steal your user name and password as well as other personal information. Use caution when receiving any e-mails with links asking you to log in and which could result in the disclosure of your user name and password to others. Be sure to check URLs (website addresses) carefully as users with malicious intent often use websites with names that seem familiar but are slightly different. Also check the SSL certificate of the site to ensure you are on the correct site. When logging into Merchant e-Solutions, the best approach is to go to www.merchante-solutions.com and click on the Login button. If you receive emails with suspicious links, please delete the emails.



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