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Urgent Database Maintenance – ACTION REQUIRED

Merchant e-Solutions has scheduled an Urgent Maintenance beginning on Wednesday, June 7, 2017 at 5 PM PDT to address critical stability issues within our Production Database environment.

We are taking the necessary measures to maximize database availability throughout the Maintenance process by performing the updates at the least impactful time and when the lowest amount of transactions occur.

  Below are high level details regarding the scheduled maintenance:

- Maintenance Overview:  Rolling production database outage
- Start/End: June 7, 2017 at 5:00 PM PDT, lasting a total of 2 hours and scheduled to be completed by June 7, 2017 at 7:00 PM PDT
- Purpose: Address a critical database stability issue related to a CPU interrupt issue
- Affected Areas: All Applications (Business Platform, Virtual Terminal, Payment Gateway, Timed Event Manager, and Trident)

- Impact: 
- There will be a Payment Gateway outage lasting only a few seconds, which could potentially result in the loss of some transactions. In the event a transaction is rejected; the transaction will need to be resubmitted. 
- Additionally, Merchants logged into Virtual Terminal and Business Platform at the time of this Maintenance will need to log back into the application, which could potentially cause a loss of any unsaved work.

Merchant Support
Merchants that have questions or need assistance can contact us at help@merchante-solutions.com, or call our Customer Care team anytime at (888) 288-2692.

Thank you for your efforts to support this maintenance event.

Please note that MeS will be archiving reporting data older than 2010. Reporting data from 2009 and prior will no longer be available online, but is available upon request if necessary. If you have any questions, please contact our Help Desk at 888-288-2692.

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If you have additional questions or need assistance our help desk is available 24 hours a day 7 days a week. Please call 888-288-2692.

Merchant e-Solutions requires browsers that support 128-bit encryption. Most current browsers support this security feature. If your browser does not, Simply download the latest version of Microsoft Internet Explorer.

Security Advisory: This advisory notification is to make you aware that there have been reports of phishing e-mails (emails asking for the recipient to provide personal information) circulating that appear to come from Merchant e-Solutions. These e-mails attempt to direct you to a website that is wrongly posing as Merchant e-Solutions and looking to steal your user name and password as well as other personal information. Use caution when receiving any e-mails with links asking you to log in and which could result in the disclosure of your user name and password to others. Be sure to check URLs (website addresses) carefully as users with malicious intent often use websites with names that seem familiar but are slightly different. Also check the SSL certificate of the site to ensure you are on the correct site. When logging into Merchant e-Solutions, the best approach is to go to www.merchante-solutions.com and click on the Login button. If you receive emails with suspicious links, please delete the emails.



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