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October Maintenance Updates

Summary

Merchant e-Solutions has scheduled maintenance updates during the month of October 2017. We are taking the necessary measures to maximize availability throughout the process by performing the maintenance updates at the least impactful time. See below for details on each maintenance window and timeframe.

Details

MasterCard will be performing required maintenance on their MIP servers, housed in our datacenters, on Thursday, October 19, 2017 at 4:00 AM EDT. During the time of the maintenance, merchants will not be able to accept MasterCard payments.

Merchant e-Solutions has scheduled a maintenance window on Sunday, October 22, 2017 beginning at 5:00 AM EDT to perform a routine update to our Virtual Terminal servers.

Merchant Support

Merchants that have questions or need assistance can contact us at help@merchante-solutions.com, or call our Customer Care team anytime at (888) 288-2692.


Please note that MeS will be archiving reporting data older than 2010. Reporting data from 2009 and prior will no longer be available online, but is available upon request if necessary. If you have any questions, please contact our Help Desk at 888-288-2692

Click here for more information on the new login process.

If you have additional questions or need assistance our help desk is available 24 hours a day 7 days a week. Please call 888-288-2692.

Merchant e-Solutions requires browsers that support 128-bit encryption. Most current browsers support this security feature. If your browser does not, Simply download the latest version of Microsoft Internet Explorer.

Security Advisory: This advisory notification is to make you aware that there have been reports of phishing e-mails (emails asking for the recipient to provide personal information) circulating that appear to come from Merchant e-Solutions. These e-mails attempt to direct you to a website that is wrongly posing as Merchant e-Solutions and looking to steal your user name and password as well as other personal information. Use caution when receiving any e-mails with links asking you to log in and which could result in the disclosure of your user name and password to others. Be sure to check URLs (website addresses) carefully as users with malicious intent often use websites with names that seem familiar but are slightly different. Also check the SSL certificate of the site to ensure you are on the correct site. When logging into Merchant e-Solutions, the best approach is to go to www.merchante-solutions.com and click on the Login button. If you receive emails with suspicious links, please delete the emails.



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