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Merchant e-Solutions is adding additional IP addresses to provide redundancy between our data centers. We have provisioned a new range of IP address that will allow us to provide dynamic fault tolerance. The expected go-live date is October 15, 2016.

If you have a firewall and/or have hard-coded to our systems using the 199.255.243.x/24 range of IP address, you are required to update devices to allow for additional connectivity to our alternative data center. Our alternate data center will utilize the 199.255.241.x/24 range. We recommend that all application use the Fully Qualified Domain Name's (FQDN), listed in the IP Address Mapping table.

Failure to make this update by October 15, 2016 may result in the inability to access appliations and/or process transactions during system maintenance at our Primary data center.

IP Address Mapping
Merchants need to change the current IP address to an appropriate IP address in the new range, as outlined below. Application connectivity testing should be performed to ensure that everything is working as expected.

- Web Reporting System: https://www.merchante-solutions.com
- Virtual Terminal: https://www.mesvt.com/
    CURRENT: or
- Payment Gateway: https://api.merchante-solutions.com/mes-api/tridentApi
- Certification System: https://cert.merchante-solutions.com/mes-api/tridentApi
Have Questions? Need help?
If you have any questions or need assistance, please check with the software developer that integrated payments into your POS system, shopping cart or website. You may also call our Customer Care team anytime at (888) 288-2692 or email us at ipaddresschange@merchante-solutions.com

Click here for more information on the new login process.

If you have additional questions or need assistance our help desk is available 24 hours a day 7 days a week. Please call 888-288-2692.

Merchant e-Solutions requires browsers that support 128-bit encryption. Most current browsers support this security feature. If your browser does not, Simply download the latest version of Microsoft Internet Explorer.

Security Advisory: This advisory notification is to make you aware that there have been reports of phishing e-mails (emails asking for the recipient to provide personal information) circulating that appear to come from Merchant e-Solutions. These e-mails attempt to direct you to a website that is wrongly posing as Merchant e-Solutions and looking to steal your user name and password as well as other personal information. Use caution when receiving any e-mails with links asking you to log in and which could result in the disclosure of your user name and password to others. Be sure to check URLs (website addresses) carefully as users with malicious intent often use websites with names that seem familiar but are slightly different. Also check the SSL certificate of the site to ensure you are on the correct site. When logging into Merchant e-Solutions, the best approach is to go to www.merchante-solutions.com and click on the Login button. If you receive emails with suspicious links, please delete the emails.



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