In the News:
Merchant e-Solutions named finalist for Customer Service Team of the Year in Stevie Award competition.
REDWOOD CITY, CA - Merchant e-Solutions, a global leader in the credit card processing industry, has been named a finalist for a Stevie Award for Sales & Customer Service in the category of "Front-Line Customer Service Team of the Year--Business Services."
The Stevie Awards were created in 2002 to honor and generate public recognition of the efforts, accomplishments and positive contributions of companies and business people worldwide. Stevie is taken from the Greek name Stefanos, which means "crowned."
More than 1,000 entries from companies and organizations of all sizes and across virtually all industries were submitted in this year's Stevie Awards competition. Merchant e-Solutions is one of five companies to make it to the final round in the Team of the Year category for customer service teams that directly engage business customers.
Merchant e-Solutions earned its nomination for the work of its Customer Service Help Desk, which in 2011 achieved a telephone response rate of 99.11% and an average response time of 4 seconds. One out of every four Merchant e-Solutions employees works in customer service.
"Our clients have always known how important customer service is to us," said Stephen Prince, Senior VP and head of Merchant e-Solution's Operations. "And by nominating us for a Stevie, the business community at large is now recognizing just how much time, effort and money we devote to making sure our customers' questions and concerns are answered as quickly and as thoroughly as possible."
"All the finalists deserve to feel both thrilled and honored that they've been singled out for this award," says Michael Gallagher, president of the Stevie Awards. "It shows that they've accomplished a level of excellence that their very own peers have judged to be the highest in their respective industries."
The Stevie Awards will be presented Monday February 27, 2012 at the Caesars Palace in Las Vegas, Nevada.
About Merchant e-Solutions:
Founded in 1999, Merchant e-Solutions provides Internet-based payment processing solutions for merchants and banks. Merchant e-Solutions currently processes more than $14 billion in payments for more than 65,000 merchants while supporting 150 global currencies and all major credit, debit and alternative payment solutions.
The company specializes in services for e-commerce and Card-Not-Present (CNP) merchants and provides a comprehensive suite of payment solutions that are Payment Card Industry (PCI) compliant and designed to reduce merchant risk exposure. Merchant e-Solutions is headquartered in Redwood City, CA with operations in Spokane, WA and satellite offices in Minneapolis, MN and Columbus, GA.
General Manager E-Commerce
Merchant e-Solutions Phone: 678.493.8853