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River
City Bank forms Strategic Partnership to
Provide Web Reporting Tools for Merchant Customers
August 7, 2003
SACRAMENTO –
A partnership between River City Bank and Merchant
e-Solutions will give business customers of River
City Bank access to critical information regarding
credit card sales.
River City Bank is the only community bank in Sacramento
featuring Merchant e-Solutions services.
Now available through River City Bank’s Web
site — www.rcbank.com — this new service
means businesses with a Merchant Services account
through River City Bank can now view their daily
transaction activity and monthly statements through
the Internet. Featuring a comprehensive set of reporting
options, including batch, deposit, adjustment, and
reconciliation reports, the services also provide
flexible date ranges, special transaction and deposit
search functions, and the ability to download report
files for use with other programs.
Businesses with multiple store outlets can also
view reports summarized for all outlets and each
individual store.
As such, River City Bank customers can now keep
closer track of their credit card sales without
having to wait for their monthly statements to arrive
in the mail. At the same time, bank officers can
obtain up-to-the-minute information regarding data
from merchant transactions. Thus, enabling River
City Bank to continue providing superior quality
customer service with even quicker account set-up
times and faster response levels, more easily manage
risk and ensure competitive pricing.
In addition to introducing comprehensive Web reporting
tools for merchants, River City Bank will also offer
live customer support for its customers by having
a merchant specialist available 24 hours per day,
seven days per week.
“We feel these developments further highlight
our commitment to being a community bank with personalized
products and services and we are proud to be the
first community bank in the area to offer this service,”
said Jeanne Reaves, president and CEO of River City
Bank. “We’re very excited about our
partnership with Merchant e-Solutions because it
shows that we are able to bring the most innovative
technology solutions to our customers, which helps
them by enabling greater efficiencies in their financial
processing. For example, with this new system, our
customers will now have access to all of their merchant
services information, historically and as their
transactions take place.”
River City Bank Merchants are able to manage their
business with timely and accurate information. Merchants
benefit from transaction reports, monthly statements
and information on activity and profitability, all
via the Internet. Scalable reporting enables merchants
to view data at a trend level, or at a transaction
level.
“We are very proud to be working with River
City Bank on this project,” said Bryan Lane,
business development officer at Merchant e-Solutions.
“Our cutting-edge systems and superior service
will help River City Bank to enhance the level of
service that it already provides and more easily
manage their portfolio of merchants.”
If you would like to learn more about River City
Bank’s Merchant Services products and online
reporting tools, please contact Pat Lewis at 916.567.2661.
About River City Bank
Founded in 1973, River City Bank maintains assets
in excess of $650 million and offers a full range
of consumer banking services, along with business
banking, commercial real estate lending and agricultural
banking. As one of Sacramento's largest, independent
locally owned banks, River City Bank employs 188
people and maintains 12 branches throughout the
region, including branches in Davis, Woodland, Sacramento,
Placerville, Elk Grove, Roseville, Citrus Heights,
Lincoln and Granite Bay.
About Merchant e-Solutions
Merchant e-Solutions (MeS), headquartered in Redwood
City, Calif., provides comprehensive, state-of-the-art
payment processing services, acquiring management
consultancy and a full-service product line to the
under-served segments of the acquiring industry,
including community and regional banks and small/middle
market retailers. MeS services include point-of-sale
products, payment processing systems, 24x7x365 customer
support, account sales and servicing, Web-based
portfolio management reporting and eCommerce Storefronts. |
